Russell’s & Co Freight and Logistics Terms & Conditions

+4474512757791. Introduction
Welcome to Russell’s & Co Freight and Logistics. These Terms and Conditions govern your use of our website and services. By accessing our website and utilizing our services, you agree to comply with these terms in full. If you do not agree with any part of these terms, please refrain from using our services.

2. Definitions

• “Company,” “we,” “us,” “our” refers to Russell’s & Co Freight and Logistics.

• “User,” “you,” “your” refers to the individual or business accessing our website and services.

• “Services” include freight forwarding, cargo transportation, warehousing, customs brokerage, and all related logistics operations provided by Russell’s & Co Freight and Logistics.

3. Use of Our Services

• Eligibility: You must be at least 18 years old and legally capable of entering into a binding contract to use our services.

• Account Registration: Certain features require account registration. You must provide accurate and complete details and keep your account information updated.

• Prohibited Activities: Users are strictly prohibited from engaging in hacking, spamming, fraudulent transactions, or any illegal use of our services.

4. Shipping and Delivery

• Shipping Policy: Shipping methods, costs, and estimated delivery times vary based on the destination and type of cargo. Full details are available on our website.

• Tracking and Confirmation: Upon shipment, customers will receive a tracking ID and updates via email. It is the customer’s responsibility to ensure the accuracy of the provided delivery address.

• Force Majeure: We are not responsible for delays or failures in delivery due to unforeseen circumstances, including natural disasters, strikes, or government regulations.

5. Payment Terms

• Pricing: All service charges are listed on our website and are subject to change without prior notice.

• Accepted Payment Methods: We accept payments via bank transfer, credit cards, debit cards, and digital payment platforms.

• Late Payments: Failure to make timely payments may result in delayed shipments or additional fees.

6. Cancellations and Refunds

• Cancellation Policy: You may cancel a booking within 24 hours of confirmation for a full refund. Cancellations after this period may incur charges or may not be refundable.

• Refunds: Refund requests must be submitted within 3 business days of service completion. Refunds are processed in accordance with our refund policy outlined on our website.

7. Limitation of Liability
Russell’s & Co Freight and Logistics shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our services. Our total liability shall not exceed the amount paid for the specific service in question.

8. Indemnification
By using our services, you agree to indemnify and hold harmless Russell’s & Co Freight and Logistics, its affiliates, employees, and agents from any claims, liabilities, or expenses arising from your misuse of our services.

9. Insurance and Risk

• Cargo Insurance: We strongly recommend that customers obtain cargo insurance to protect against potential loss or damage.

• Liability for Loss or Damage: Russell’s & Co Freight and Logistics shall not be responsible for damages caused by improper packaging, handling by third parties, or force majeure events.

10. Governing Law and Dispute Resolution
These terms and conditions are governed by the laws of England and Wales. Any disputes shall be resolved through arbitration or mediation before pursuing legal action in the courts of England.

11. Changes to Terms and Conditions
We reserve the right to modify these terms at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.

12. Contact Information
For inquiries or concerns regarding these terms, please contact us:
Email: info@russellandcologistics.com
Phone: +447451275779
Address: 100 Logistics Park Birmingham Business Hub Birmingham B3 1AB United Kingdom

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.